In May last year, 150 salespeople at American Express were fired. Roughly another 100 were moved to new roles that didn’t pay commissions. According to some former staff, these people were cast as scapegoats for a series of investigations dogging the company.
In a legal filing, a former employee claimed that salespeople were pressured to sell a product marketed as a tax-write-off vehicle. Internal sales material, interviews with former employees, and legal claims raise questions about whether senior managers knew the product was being pitched to help avoid taxes — and how high up the corporate ladder the awareness may have gone.
More on the Amex turmoil.
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